Optiva IT FAQ

We offer automated cloud backups, on-premises backups, and disaster recovery solutions to ensure your critical data is safe and recoverable in the event of a system failure, cyberattack, or natural disaster.

Yes, we specialize in cloud migration and management services. We help businesses move to cloud platforms such as Microsoft Azure or AWS, ensuring a seamless and secure transition with minimal downtime.

We offer flexible pricing models, including flat-rate monthly plans or pay-as-you-go services, depending on your business’s needs. Our pricing is transparent with no hidden fees, and we can provide a customized quote based on your IT requirements.

We offer 24/7 monitoring and prioritize critical issues immediately. Our helpdesk team strives to resolve most issues within an hour, with rapid escalation protocols for more complex problems.

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Yes, we provide remote IT support to quickly resolve issues without the need for an on-site visit. Our remote support team is available 24/7 to assist with any problems or questions.

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Our managed IT services include 24/7 network monitoring, cybersecurity, data backup and recovery, cloud services, software updates, helpdesk support, and IT consulting. We customize our services to meet the specific needs of your business.

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Optiva IT provides tailored solutions to ensure healthcare organizations meet all HIPAA compliance requirements. This includes secure data storage, encryption, access controls, regular audits, and staff training on best practices for handling sensitive information.

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We implement multi-layered security measures such as firewalls, intrusion detection systems, endpoint protection, and encryption. We continuously monitor your network 24/7 to detect and prevent any security threats before they can cause harm.

Managed IT services allow you to focus on your core business while we handle your IT needs. Benefits include reduced downtime, improved security, predictable IT costs, and access to the latest technology and expertise.

Optiva IT serves a wide range of industries, including healthcare, e-commerce, dental, escrow, manufacturing, engineering, logistics, education, charter schools, and more. Our solutions are tailored to meet the specific IT needs of each industry.

Managed IT services involve outsourcing your IT management and support to a third-party provider. This includes network monitoring, cybersecurity, data backup, software updates, and troubleshooting to keep your systems running smoothly and securely.